Ordering & Delivery
Much of our larger furniture is made to order. We do, however, hold stock of non- bespoke items which can usually be delivered within 4 weeks. Our bespoke range of furniture is all made to order and delivery can vary depending on the item. We always aim to have freestanding bespoke pieces delivered within 8-10 weeks but if this isn’t possible we will advise you before you place an order.
Access & Installation
It is the customer’s responsibility to ensure that the furniture ordered will ﬁt into the required location. It is important that you carefully measure where the piece is going, ensuring that there is adequate access and that you check the area has no tight turns, narrow doorways or low ceilings. Some pieces are heavy and require a two man lift which is included in our delivery service. Most items are fully assembled on delivery. We will give you an estimated delivery date when the furniture is ordered, and prior to delivery you will be offered a delivery day based on our carrier’s availability in your area. If you will not be available on the date offered this may delay your delivery. We will call you approximately two days prior to the agreed delivery date to take delivery of the order. The delivery team will unwrap and place the piece for you.
All items may vary very slightly to within 10mm on either side so please take this into consideration when measuring. We will always advise on the best measurements for an area when given the overall dimensions. Measurements for kitchens will be done by our team and will be our responsibility. We must be notified of any changes to the area after informing us of initial measurements, eg. new doorways, porches built onto buildings etc, as this may affect access. Some of our smaller items eg: stools, peg racks and handles are held in stock and can be posted within 1 week. Please call us for more detail regarding speciﬁc items.
How much is delivery?
Delivery is FREE within 20 miles of our showroom. We can also deliver around the country. Prices will vary depending on location, and the amount of items ordered. For an accurate delivery quote please call us.
If you wish to order an item or request further information please fill in the ‘ASK A QUESTION’ section at the bottom of the product page and submit it to us. We will get back to you as soon as possible by email or telephone. Alternatively, you are welcome to call us or visit our showroom where we will be more than happy to discuss your requirements. We accept all major credit and debit cards except American Express.